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Full-TimeOntario, 7275-Rapid Deployment Centre (RDC)
The Production Planning Analyst ensures the successful planning, coordination, and execution of the long and short-term production and labor plans for a 1 Million square foot Distribution Center serving Canadian Home Depot stores. The Production Planning Analyst provides end to end planning, guidance and communication to the DC Leadership team in order to ensure key performance indicators and production/staffing plans are met, building flow is balanced, and bottle necks are identified and resolved. Furthermore the Production Planning Analyst partners with various Stakeholders in the organization to coordinate timely delivery of critical product and ensure exceptional customer service to the Home Depot Stores. Position Purpose Production Planning Analysts are responsible for leading small to medium subsets of larger projects and initiatives and individual processes that bring value to The Home Depot. They must possess a high level of analytical ability to distinguish multiple components of a problem and develop conclusions using quantitative skills. Key responsibilities include but are not limited to leading peers on projects, effective communication to teams and leaders, reviewing and understanding capacity/supply chain operational data, and identifying trends in the retail and supply chain industry. A successful Operations Planning Analyst will possess and demonstrate strong leadership skills, analytical ability and communication. Position Responsibilities: Support optimization of daily inbound and outbound transportation plans in a Transportation Management System and daily/weekly inbound appointment schedules into the distribution centres Partner with Transportation and Distribution to determine key opportunities for continuous improvement within the planning cycle and output to drive both short term and long term improvement Partner with the Inventory Planning and Replenishment team to determine and execute capacity mitigation opportunities to improve overall productivity Evaluate existing reporting and analytic tools, document deficiencies and new requirements Validate that reporting and data analysis tools meet documented business requirements Provide subject matter expertise in the areas of reporting, data analysis and data models Perform data management through a combination of data mining, data modeling, data analysis, problem analysis; while executing day to day processes related to area of responsibility. Present and communicate reporting related information and learning content Facilitate communication with business stakeholders regarding status and reporting related initiatives Support the business through ad-hoc queries, and maintains reports from a variety of resources as specific to department or organizational needs Experience & Knowledge Required: Must fill minimum time-in-position and performance management code requirement of M+ Bachelor degree or equivalent degree in a field of study (e.g. Industrial Engineering) related to the positions would be considered an asset 2-5 years’ experience Experience with Six Sigma or other Process Improvement Methodology Proficient in: Microsoft Office Suite including Access, Excel, PowerPoint, Project, Visual Basic, SQL, Word and Visio. Knowledge of SAP, Manhattan WMS and Manhattan TMS would be a definite asset Clarifies and resolves complex business issues by breaking them down into meaningful components to determine root cause and redesigning internal and external business processes. Writes, speaks, and presents clearly and succinctly across a variety of communication settings and adjusts communication style to the audience by translating and articulating technical concepts to non-technical groups. Demonstrates originality and imagination in thinking while developing a solution to a problem. Utilizes fundamental concepts of finance to manage budgets, forecast costs, and provide information to account for the financial impact of decision-making. Adapts to and embraces change with composure, resilience, and perseverance in the face of constraints, high pressure, and adverse situations.
Position Purpose: The project support coordinator/Contact Centre Associate will demonstrate a high level of customer service orientation by coordinating, processing and monitoring in-store programs and sales orders. This position will focus on exceeding customer’s expectations through their install and specialty projects across Canada, working closely with stores, vendors service providers and the field team. What sets us apart? Health and Dental Benefits for Full Time associates Profit Sharing and Stock Purchase Plan Paid Training & Career Development Tuition Reimbursement The Home Depot Values that inspire trust and team work amongst associates and leaders Position Responsibilities: Meet customer requirements in a positive and professional manner by answering customer inquiries and resolving concerns to optimize the customer experience Maintain excellent service levels in key performance areas such as order cycle completion Answer 1800 line and respond to inquiries from customers, stores, service providers and field teams within customer F.I.R.S.T. commitments Build installation orders once measure is complete. Troubleshoot any installation issues, including escalation if required. Expedite all customer orders within timelines defined Document all customer and vendor interactions within the COM (Customer Order Management) system Experience/Knowledge Required: Two plus years customer service experience required, preferably in a retail environment and/or experience with Home Depot Installation Services programs Strong problem solving and analytical skills and the ability to work independently are essential for this function Must enjoy interacting with customers, stores and vendors to be able to deal effectively with conflict Strong organizational and time management skills and ability to manage numerous projects simultaneously PC skills in Word, Excel & PowerPoint required Experience in SAP – Score platform a requirement Excellent verbal and written communication skills (French an asset) Ability to work a flexible schedule including evenings and weekends within the Project Support Centre operating hours *MON