The Home Depot
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Do you enjoy a fast-paced environment where you can provide excellent customer service? If you're up to a challenge and enjoy helping customers every day, then consider the variety of exciting In-store, Distribution Centre, or Store Support Centre (Corporate) positions by searching our opportunities across Canada.

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Contact Centre Associate - Full Time

Full-Time
Ontario, 7350-Annexe (Ellesmere SSC)
Position Purpose: The project support coordinator/Contact Centre Associate will demonstrate a high level of customer service orientation by coordinating, processing and monitoring in-store programs and sales orders. This position will focus on exceeding customer’s expectations through their install and specialty projects across Canada, working closely with stores, vendors service providers and the field team. What sets us apart? Health and Dental Benefits for Full Time associates Profit Sharing and Stock Purchase Plan Paid Training & Career Development Tuition Reimbursement The Home Depot Values that inspire trust and team work amongst associates and leaders Position Responsibilities: Meet customer requirements in a positive and professional manner by answering customer inquiries and resolving concerns to optimize the customer experience Maintain excellent service levels in key performance areas such as order cycle completion Answer 1800 line and respond to inquiries from customers, stores, service providers and field teams within customer F.I.R.S.T. commitments Build installation orders once measure is complete. Troubleshoot any installation issues, including escalation if required. Expedite all customer orders within timelines defined Document all customer and vendor interactions within the COM (Customer Order Management) system Experience/Knowledge Required: Two plus years customer service experience required, preferably in a retail environment and/or experience with Home Depot Installation Services programs Strong problem solving and analytical skills and the ability to work independently are essential for this function Must enjoy interacting with customers, stores and vendors to be able to deal effectively with conflict Strong organizational and time management skills and ability to manage numerous projects simultaneously PC skills in Word, Excel & PowerPoint required Experience in SAP – Score platform a requirement Excellent verbal and written communication skills (French an asset) Ability to work a flexible schedule including evenings and weekends within the Project Support Centre operating hours *MON
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Bilingual Contact Centre Associate (English & French)

Full-Time
Quebec, 7266-POINTE-CLAIRE
The project support coordinator will demonstrate a high level of customer service orientation by coordinating, processing and monitoring in-store programs and sales orders through My Store Tools. This position will focus on exceeding customer’s expectations through their install and specialty projects across Canada. The project support coordinator will support customer’s projects from start to finish inclusive of expediting installation, special orders and work closely with stores, vendors, service providers and field team on resolution of any issues What sets us apart? Health and Dental Benefits for Full Time associates Profit Sharing and Stock Purchase Plan Paid Training & Career Development Tuition Reimbursement What you will be doing: Meet customer requirements in a positive and professional manner by answering customer inquiries and resolving concerns to optimize the customer experience. Maintain excellent service levels in key performance areas such as order cycle completion. Answer 1800 line and respond to inquiries from customers, stores, service providers and field teams within customer F.I.R.S.T. commitments. Build installation orders once measure is complete. Troubleshoot any installation issues, including escalation if required and expedite all customer orders within timelines defined. Work closely with service providers and customers to ensure the customer’s project timelines are met. Gather all lien waivers required to close sale and process customer’s credit card payments and expedite any reorders required with vendors and service providers. Document all customer and vendor interactions within the COM (Customer Order Management) system. What we are looking for: Ability to work a flexible schedule; including days, evenings and weekends Excellent organizational, interpersonal and customer service skills Excellent decision making ability and problem solving skills Excellent verbal and written French language skills an asset
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Bilingual Contact Centre Associate - Full Time

Full-Time
Ontario, 7350-Annexe (Ellesmere SSC)
Position Purpose: The project support coordinator/Contact Centre Associate will demonstrate a high level of customer service orientation by coordinating, processing and monitoring in-store programs and sales orders. This position will focus on exceeding customer’s expectations through their install and specialty projects across Canada, working closely with stores, vendors service providers and the field team. What sets us apart? Health and Dental Benefits for Full Time associates Profit Sharing and Stock Purchase Plan Paid Training & Career Development Tuition Reimbursement The Home Depot Values that inspire trust and team work amongst associates and leaders Position Responsibilities: Meet customer requirements in a positive and professional manner by answering customer inquiries and resolving concerns to optimize the customer experience Maintain excellent service levels in key performance areas such as order cycle completion Answer 1800 line and respond to inquiries from customers, stores, service providers and field teams within customer F.I.R.S.T. commitments Build installation orders once measure is complete. Troubleshoot any installation issues, including escalation if required. Expedite all customer orders within timelines defined Document all customer and vendor interactions within the COM (Customer Order Management) system Experience/Knowledge Required: Two plus years customer service experience required, preferably in a retail environment and/or experience with Home Depot Installation Services programs Strong problem solving and analytical skills and the ability to work independently are essential for this function Must enjoy interacting with customers, stores and vendors to be able to deal effectively with conflict Strong organizational and time management skills and ability to manage numerous projects simultaneously PC skills in Word, Excel & PowerPoint required Experience in SAP – Score platform a requirement Excellent verbal and written communication skills Ability to work a flexible schedule including evenings and weekends within the Project Support Centre operating hours *MON
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