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Bilingual Contact Centre Associate (English & French)



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The project support coordinator will demonstrate a high level of customer service orientation by coordinating, processing and monitoring in-store programs and sales orders through My Store Tools. This position will focus on exceeding customer’s expectations through their install and specialty projects across Canada. The project support coordinator will support customer’s projects from start to finish inclusive of expediting installation, special orders and work closely with stores, vendors, service providers and field team on resolution of any issues

What sets us apart?
  • Health and Dental Benefits for Full Time associates
  • Profit Sharing and Stock Purchase Plan
  • Paid Training & Career Development
  • Tuition Reimbursement

What you will be doing:
  • Meet customer requirements in a positive and professional manner by answering customer inquiries and resolving concerns to optimize the customer experience.
  • Maintain excellent service levels in key performance areas such as order cycle completion.
  • Answer 1800 line and respond to inquiries from customers, stores, service providers and field teams within customer F.I.R.S.T. commitments.
  • Build installation orders once measure is complete.
  • Troubleshoot any installation issues, including escalation if required and expedite all customer orders within timelines defined.
  • Work closely with service providers and customers to ensure the customer’s project timelines are met.
  • Gather all lien waivers required to close sale and process customer’s credit card payments and expedite any reorders required with vendors and service providers.
  • Document all customer and vendor interactions within the COM (Customer Order Management) system.

What we are looking for:
  • Ability to work a flexible schedule; including days, evenings and weekends
  • Excellent organizational, interpersonal and customer service skills
  • Excellent decision making ability and problem solving skills
  • Excellent verbal and written French language skills an asset
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