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Operations manager, Direct fulfillment Center - Bolton

Corporate Opportunities


Ontario 7275-Rapid Deployment Centre (RDC)

Last Date to Apply: 11/17/2019

Department Name: Corporate Opportunities

Position Purpose:

The Operations Manager (OM) is responsible for providing effective front-line leadership and direction for all day-to-operations within their department(s) of responsibility.
The Direct Fulfillment Centre (DFC) is a fast-paced, complex operation requiring attention to detail in the areas of daily planning, goal setting, communication, and monitoring progress.
The OM will report directly to the General Manager (GM). Reporting to the OM will be a team of General Warehouse Associates (GWAs). The OM will collaborate with the GM to develop and cascade the DFC’s vision, mission, and operational strategies to ensure the achievement of all key performance objectives.
The OM is responsible for building a high performance work culture that consistently drives results and delivers exceptional customer service while promoting a safe working environment. The OM will play a key role in building a culture of continuous improvement by actively engaging their teams to identify and implement improvement opportunities in the areas of people, service, and cost.
Position Responsibilities:
  • Leads and manages a team of GWAs to achieve the key performance measures and objectives for the site.
  • Develops the daily/ weekly work plan and assigns job tasks in a fair and consistent manner.
  • Sets daily goals, monitors progress and makes required adjustments on the fly.
  • Provides ongoing coaching and training to associates and administers corrective action as per the company policies & standard operating procedures (SOP’s).
  • Ensures Associates have the required tools and equipment necessary to perform their jobs successfully.
  • Provides constant feedback to Distribution Center associates through the formal review process as well as directs daily communication.
  • Assists GM with the Distribution Center’s financial, operational, people and service objectives to drive continuous improvement and efficiency gains to reduce overall cost-to-serve.
  • Maintains a “great place to work” environment by creating an employee-centered work place that demonstrates care and concern for all Associates.
  • Leads and manages functional areas and shifts as assigned
  • Acts with Integrity: Demonstrates responsible, ethical and honest behavior while consistently leading by example; models the desired values of The Home Depot.
  • Reacts quickly and appropriately to problems and engages in joint problem-solving across departmental boundaries; follows-up in a timely manner to ensure issues are addressed to the customer’s satisfaction
  • Motivates self and others to accomplish important objectives; creates a sense of urgency and holds self and the team accountable for their performance.
  • Demonstrates a comprehensive understanding of The Home Depot business and how his/her actions affect the success of the organization; uses this knowledge to make effective decisions.
  • Enforces safety policies and procedures; is a safety role model; holds associates to a high safety standard.
Knowledge/Experience Required:
  • Must meet minimum time-in-position (1 year) and performance management code requirements (M+)
  • Bachelor’s degree or college diploma in Operations Management, Business or Supply Chain Management preferred.
  • Minimum 3 years management experience in a distribution operation. Experience in an electronic commerce distribution operation would be a benefit.
  • PLog or CITT designation would be an asset.
  • Experience with SAP ERP or SAP eWMS would be a definite asset.
  • Previous experience with managing one or more new start-up operations an asset.
  • Proficiency in Microsoft Outlook, Word, Excel. Knowledge of PowerPoint and working knowledge of Access and Project Management an asset.
  • Ability to work flexible shifts and hours including weekends and holidays.
  • Available to travel occasionally
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